Frequently Asked Questions

What is the shelf life of Treats a la Bark biscuits?

The biscuits will stay fresh for 9-12 months unopened. Because we do not use any chemicals or preservatives, it’s best that you consume the biscuits within that time. For maximum freshness, store your biscuits in an airtight container such as the Treats a la Bark Chalkboard Treat Jar.

What do you mean by "human grade"?

This means that they are made with ingredients that are up to human standards. We’ve been known to snack on a few ourselves! All our ingredients are Certified Organic from human food supply chain distributors. Our suppliers are shocked when they hear that we are using such high grade ingredients in a pet product. We love it!

What if I want to send something as a gift?

Simply enter the lucky recipient’s address as the mailing address and then enter your name and any instructions into the “notes” section. We’ll write them a personalised card and send it with their order notifying them of your gift!

How long does delivery take?

You order will be processed within 3 business days, subject to stock availability, public holidays and weekends.

Delivery is made by either Couriers Please or TNT and depending on where you are located, please allow 1-7 business days to receive your order. Most couriers require signature on delivery so it is better to send it to your work address if you are not going to be home.

We cannot send to a PO BOX via courier. Please contact us if this is requirement.

If you need express shipping, please email us.

For pre-orders, please allow up to 2-4 weeks to receive your order.

Please read our terms and conditions for more information on shipping.

Do you ship internationally?

We currently do not ship our treats internationally however our non-perishable items such as the bowls and treat jars can be shipped overseas. Please allow up to 30 working days depending on your destination. Check our terms and conditions for more information.

Do you exchange or refund?

We cannot exchange or refund our treats however we will exchange or refund non-perishable items (such as bowls and jars) within 2 weeks of the original purchase date. Please read our terms and conditions for more information.

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